Provides excellent Customer Service to members and guests in the YMCA.  Promotes memberships and programs of the YMCA.  Responsible for selling and receipting all payments related to membership and programs. 


  • High School diploma or equivalent required
  • Must have previous customer service or related experience
  • Basic knowledge of computers
  • Experience with cash handling/receipting/reconciling
  • Multi-task oriented
  • Excellent interpersonal and problem solving skills
  • Effective communication skills
  • Ability to relate effectively to diverse groups of people from all social and economic groups
  • Ability to develop effective working relationships
  • Ability to respond to safety and emergency situations
  • Bi–lingual is a plus, but not required
  • Able to work day, afternoon, evenings or weekend shifts


  • CPR, First Aid, AED (must obtain within 90 days of employment)
  • New Employee Orientation (must obtain within 90 days of employment)
  • Department Specific Redwoods Trainings (must obtain within 90 days of employment)

(Child Sexual Abuse Prevention, Social Media and Technology, Sexual Harassment Prevention, Bloodborne Pathogens)

*It is the responsibility of the employee to obtain and maintain all certifications required to perform this position, in accordance with Pav YMCA guidelines


  • Maintain a consistent professional image through dress, actions and relationships with others
  • Greet all members and guests by name
  • Builds relationships with members
  • Provide information on membership, facility and programs
  • Knowledge of all Membership pricing and payment options
  • Receipt money transactions, program sign ups, registrations, payments, etc...signing up for membership, programs, and other YMCA events
  • Knowledgeable of all programming and YMCA events
  • Assists in implementing membership drives
  • Answer the telephones
  • Filing of Membership Cards
  • Understanding of the CCC computer system
  • Sell items from the Y Shop
  • Serve as a liaison between members/guest and program directors
  • Speak enthusiastically on behalf of the YMCA at any given opportunity
  • Create and ensure safe and welcoming environment
  • Ability to enforce policies, problem solve and handle emergency situations
  • Ability to assist and communicate with all populations of people regardless of race, age, and special needs
  • Demonstrate the YMCA core values of Caring, Honesty, Respect and Responsibility
  • Attend trainings when appropriate
  • Support YMCA special events, signature events, and campaigns
  • Perform all tasks to the best of your ability and with a positive attitude
  • Other duties assigned by the Associate Executive Director/COO and Executive Director/CEO