FUNCTION:

Provides excellent Customer Service to members and guests in the YMCA.  Promotes memberships and programs of the YMCA.  Responsible for selling and receipting all payments related to membership and programs. 

 

QUALIFICATIONS:

  • High School diploma or equivalent required
  • Must have previous customer service or related experience
  • Basic knowledge of computers
  • Experience with cash handling/receipting/reconciling
  • Multi-task oriented
  • Excellent interpersonal and problem solving skills
  • Effective communication skills
  • Ability to relate effectively to diverse groups of people from all social and economic groups
  • Ability to develop effective working relationships
  • Ability to respond to safety and emergency situations
  • Bi–lingual is a plus, but not required
  • Able to work day, afternoon, evenings or weekend shifts

         

CERTIFICATIONS:

  • CPR, First Aid, AED (must obtain within 90 days of employment)
  • New Employee Orientation (must obtain within 90 days of employment)
  • Department Specific Redwoods Trainings (must obtain within 90 days of employment)

(Child Sexual Abuse Prevention, Social Media and Technology, Sexual Harassment Prevention, Bloodborne Pathogens)

 

*It is the responsibility of the employee to obtain and maintain all certifications required to perform this position, in accordance with Pav YMCA guidelines

RESPONSIBILITIES:

  • Maintain a consistent professional image through dress, actions and relationships with others
  • Greet all members and guests by name
  • Builds relationships with members
  • Provide information on membership, facility and programs
  • Knowledge of all Membership pricing and payment options
  • Receipt money transactions, program sign ups, registrations, payments, etc...signing up for membership, programs, and other YMCA events
  • Knowledgeable of all programming and YMCA events
  • Assists in implementing membership drives
  • Answer the telephones
  • Filing of Membership Cards
  • Understanding of the CCC computer system
  • Sell items from the Y Shop
  • Serve as a liaison between members/guest and program directors
  • Speak enthusiastically on behalf of the YMCA at any given opportunity
  • Create and ensure safe and welcoming environment
  • Ability to enforce policies, problem solve and handle emergency situations
  • Ability to assist and communicate with all populations of people regardless of race, age, and special needs
  • Demonstrate the YMCA core values of Caring, Honesty, Respect and Responsibility
  • Attend trainings when appropriate
  • Support YMCA special events, signature events, and campaigns
  • Perform all tasks to the best of your ability and with a positive attitude
  • Other duties assigned by the Associate Executive Director/COO and Executive Director/CEO